Returns & Exchanges
We want you and your pup to be completely satisfied with your gear, which is why we offer a 30-day hassle-free return window for all unwashed and unworn items. Please ensure all original tags are attached and the product is free of pet hair before initiating your request.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label immediately.
Pack the Gear
Securely pack the items in their original packaging, ensuring they are clean and hair-free, then attach the return label.
Drop and Track
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing